Privacy Policy

Last updated: September 25, 2026

Robonautics Academy Ltd. ("Robonautics Academy," "we," "us") operates the parent and student portal at app.robonauticsacademy.ca, including the Robonautics mobile app for iOS and Android, which loads that same portal. This policy explains what information we collect, why, and how it's handled.

Information we collect

When you create a family account or your child enrolls in a program, we collect:

• Parent/guardian name, email address, phone number, and mailing address
• Emergency contact name and phone number
• Your child's name, date of birth (or birth year, for a waitlist inquiry before enrollment), and any notes you provide about allergies or accommodations
• Enrollment, attendance, and program-progress records
• Payment records processed through Stripe (see "Payments" below) — we do not store your card number

If you join our waitlist or inquire about a location before enrolling, we collect your name, email, phone, your child's name and age, and the location you're interested in, so we can follow up.

If you install the Robonautics mobile app and enable notifications, we register a device push-notification token (via Firebase Cloud Messaging) against your family account so we can send you enrollment, booking, and program updates. If you don't enable notifications, no token is collected and we email you instead.

How we use this information

• To operate your family's enrollment, scheduling, billing, and program-progress tracking
• To send transactional communications: enrollment confirmations, booking reminders, receipts, and — if you've opted in — occasional program news
• To respond to waitlist and trial-session inquiries
• To meet our own legal, safety, and franchise-reporting obligations

We do not sell your personal information, and we do not use it for third-party advertising.

Payments

All payments are processed by Stripe. Your card details are entered directly into Stripe's own secure checkout and never pass through our servers. Stripe's use of your information is governed by Stripe's Privacy Policy.

Sphero EDU

If your child's program uses Sphero robots, Robonautics creates a class for your child in Sphero EDU and adds your child's first name and a single initial to its class list. We ask for your consent when you enroll (the "Sharing information with Sphero Edu" waiver) and we share no other information with Sphero. Robonautics Station then signs your child in to their class with its class code. Your family's use of Sphero EDU itself is governed by Sphero's Terms of Use and Sphero Edu's education privacy policy; Sphero stores this information in the United States. We delete your child's class from Sphero EDU about one month after they complete the course, or about six months after an unfinished enrollment ends, and you can ask us or Sphero to delete it sooner. Sphero EDU is a separate service owned and operated by Sphero, Inc.; students can also open it directly at edu.sphero.com. Robonautics Station shows it inside the app only to make it easier to use. Robonautics Academy is registered as an educator with Sphero, Inc.; Sphero does not sponsor or endorse Robonautics Academy or its lessons.

Our lessons and materials

The lessons, videos, images and other materials in the Robonautics Academy portal and Student Station are owned by Robonautics Academy Ltd. They are provided to enrolled students for their own learning and must not be copied, recorded or shared. Recordings students make of themselves stay private to the student, their family and their location's instructors.

Who can see your information

Robonautics Academy operates as a franchise. Staff at the specific location(s) your family is enrolled with can see your family's and children's records for that location. Robonautics Academy's Headquarters-level staff can see aggregate and royalty-reporting data across all locations, and individual family records only as needed to support a location or resolve an issue. We don't share your information with unrelated third parties, other than the service providers (Stripe for payments, our email/SMS delivery provider, and Firebase for push notifications) that help us run the portal on our behalf, each bound to use your data only to provide that service.

Data retention

We keep family and child records for as long as your account is active, and for a reasonable period afterward to meet our financial record-keeping and legal obligations. You can ask us to delete your account and associated data at any time (see "Contact us" below), subject to records we're required to retain.

Your choices

• We send news and offers only to people who agreed (the optional box on our waitlist form), to current and recent customers, and to people who recently asked us about a class. Every marketing email has an unsubscribe link, and you can also write to info@robonauticsacademy.ca; unsubscribing doesn't affect transactional emails about your active enrollment
• You can disable push notifications at any time in your device settings
• You can review or correct your family's information from your account page, or by contacting us

Children's privacy

Our programs are designed for children, and a parent or guardian — not the child — creates the family account and provides the child's information. We only collect the information described above, directly from a parent or guardian, for the purpose of operating the program your child is enrolled in or has inquired about.

Changes to this policy

If we make material changes to this policy, we'll update the date at the top of this page and, where appropriate, notify you directly.

Contact us

Questions about this policy or your family's information? Email us at info@robonauticsacademy.ca, or write to Robonautics Academy Ltd., 2171 Drawbridge Close, Port Coquitlam, BC V3C 6H9, Canada.